Order Processing Time

All orders are processed within 1–3 business days after payment confirmation and design approval.
Because each pair of shoes is handcrafted and custom-made, production time typically ranges from 5–25 business days, depending on the order size, style, and customization complexity.

Shipping Methods & Delivery Time

Delivery times vary depending on your location and selected shipping method:

  • International Shipping: 3–15 business days (after production).
  • Domestic Shipping (if applicable): 2–7 business days.

Please note that delivery times are estimates only and may be affected by factors beyond our control, such as customs inspections, courier delays, or holidays.

Shipping Costs

Shipping fees are automatically calculated at checkout based on the destination, package weight, and delivery method.
Free shipping may be available for bulk orders or special promotions announced on our website.

Tracking & Notifications

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and carrier details.
You can track your shipment directly through the carrier’s website.

Customs & Duties (International Orders)

Buyers are responsible for any customs fees, import taxes, or duties applicable in their destination country.
wangbob.com is not responsible for delays caused by customs clearance or international shipping procedures.

Incorrect Address & Delivery Issues

Please ensure your shipping address is complete and accurate before checkout.
wangbob.com will not be held responsible for lost or undelivered packages resulting from incorrect or incomplete shipping information provided by the customer.

Delays & Force Majeure

In rare cases, delivery may be delayed due to unforeseen circumstances such as natural disasters, customs delays, or logistic disruptions.
We appreciate your understanding and patience in such situations.

✉️ For any shipping-related inquiries, please contact us at support@wangbob.com.
We’re here to assist you Monday to Friday, 9:00 AM – 6:00 PM (GMT+8).